Terms & Condition

FAQ

What is Stay Laced?

Connecting the sneaker community to find shoe stores around the world!

Do you ship outside of United States?

Yes - we process and ship orders to everywhere in the United States, the United Kingdom, and to Canada.

How long will it take for my order to arrive?

Most orders are prepared for shipping within one (1) business day after your place it. When it has been boxed, and a label has been created for your tracking, you will receive an email confirmation with that information. Domestic U.S. Customers typically receive their purchases within 1-3 business days. International customers usually receive their purchases within 7-10 business days.

Why was my order canceled?

There are several reasons for an order being canceled. We will contact you if your order cannot be fulfilled and provide you an explanation. Please note that we reserve the right to refuse or cancel any order, for any reason, at our sole discretion.

What happens if my package is returned to Stay Laced?

If your order is returned to us, you will be refunded the original purchase price, minus the original shipping fee. For international orders, if your package is returned to us, you will be refunded the purchase price minus the original shipping charge as well as the return shipping charge assessed by our carrier.

What is your return policy?

We do not accept returns or exchanges; all sales are final.

Are all the items you sell authentic?

Stay Laced sells only 100% authentic product. We guarantee the authenticity of every item we sell.

Can I ship to another address other than my shipping address?

No, we will only ship to confirmed/ matching billing and shipping address.

What types of payments does Stay Laced accept?

American Express, Visa, Mastercard, Discover, and Paypal.

I couldn't find an answer to my question. How should I contact Stay Laced?

You have several ways to contact us. You can submit an inquiry thru our website’s contact form at httpss://staylaced.com/contact

You may also send emails to jjackson@staylaced.com and arush@staylaced.com

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